Testimonials

From 214 reviews
Tony A
Tony A

Excellent service. The winter care makes a difference- the pool opening last year was excellent, and the water stayed that way throughout the season.

Response from business owner

Thank you so much for trusting us with your pool care, Tony!

via Google
John O'Donnell
John O'Donnell

I am very pleased with the knowledge and service provided by the entire team.

Response from business owner

Thanks so much, John!

via Google
David Braga
David Braga

Keith at south shore pools is incredibly knowledgeable regarding the newest equipment, is reliable, reasonable, and friendly. I highly recommend south shore pools for all your pool service and repair.

Response from business owner

Hi David, thank you so much for taking the time to leave us such a kind review! It is always our pleasure to serve you and all of our customers.

via Google
brian Sullivan
brian Sullivan

South Shore Pool Supply provided a winter cover for my small pool. The cover seems of good quality and the installers did a good job.

Response from business owner

Thank you for choosing SSPS, Brian! We are always happy to help.

via Google
mary costello
mary costello

South Shore Pool Supply is always professional, responsive and thorough.

Response from business owner

Hi Mary ~ Thanks so much for your kind words, I will pass along your compliment to Nick...SSPS

via Google
Eric Newell
Eric Newell

The South Shore Pool Supply team is fantastic. We use them for opening, closing, and weekly maintenance. They are great communicators, punctual, and committed to providing an overall great experience. Highly recommend.

Response from business owner

Eric, thank you so much for taking the time to write us such a fantastic review. We greatly appreciate it!

via Google
Ned Maguire
Ned Maguire

Waiting for quote on loop lock cover.

Response from business owner

Ned, thank you for reaching out and we apologize for the delay on your quote!

via Google
Steve Zukowski
Steve Zukowski

I recently had a few pool filter issues. As a new customer, the team at SSPS set me up with an immediate service call. Jay did a great job reviewing the system and providing needed maintenance (rings, cover chlorinator replacement). …

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Response from business owner

We look forward to working with you again, Steve! Thank you for leaving us a review!

via Google
Diana Smith
Diana Smith

We have been using south shore pool company for several years. They are professional reliable and always responsive to our calls. Service is excellent and we are grateful to their staff

Response from business owner

Thanks, Diana! We appreciate your loyalty.

via Google
Janet Logan
Janet Logan

I had problems with a couple other companies giving me the runaround. 1 in particular (pool place Easter ma . Bad customer service and don’t stand by there product)

South Shore from 1st phone call to Mine Heman til I recieved my part kept …

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Response from business owner

Janet, thank you so much for your kind words and sharing your recommendation of SSPS and Mike!

via Google
Paul Miner
Paul Miner

Kiley and the crew arrived to measure for replacing new safety cover for our pool. Questions asked and answered in a very professional and friendly manner. South Shore Pool installed a new liner a few years back with the same quality …

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Response from business owner

We are so pleased you've been happy with your service, Paul! Thank you for the review.

via Google
Maura Burke
Maura Burke

Great service and communication from the office and the staff. They keep my hot tub balanced and clean!

Response from business owner

Maura, we really appreciate you! Thanks for taking the time to write us a review.

via Google
Mary Briggs
Mary Briggs

Very knowledgeable and helpful!

Response from business owner

Thank you so much, Mary!

via Google
Steven Dyment
Steven Dyment

Super helpful. I brought my Polaris vacuum in after getting no help from Leslie’s and having it sit in the back unfixed for weeks. They were able to call manufacturer and find out that it was still under warranty and it was fixed with new …

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Response from business owner

Steven, we really appreciate you taking time to leave us such a kind review!

via Google
Tim Delay
Tim Delay

Very detailed / great service on our hot tub. Will definitely be recommending South Shore Pool Supply with family and friends.

Response from business owner

Tim, thank you for recommending us. We are so happy you were pleased with our service!

via Google
Betsy Lee
Betsy Lee

The retail store is the best. Incredibly helpful staff. They got our pool in swimmable shape in a few days. Thank you Brianna and the rest of the staff!

Response from business owner

Thank you, Betsy! We will definitely let Brianna know you left such a great review of our store and staff.

via Google
Daniel Durica
Daniel Durica

Robbie and Chris were on time and worked very efficiently and effectively. Cleaned up after the opening and were extremely productive. We will certainly have So. Shore Pools again.

Response from business owner

Daniel, thank you for your kind words and taking time to leave us a review!

via Google
Scott Weiss
Scott Weiss

Knowledgeable, friendly and helpful!!!!

Response from business owner

Thank you so much, Scott!

via Google
Kimberly Luizzi
Kimberly Luizzi

Great place and the best customer service! Highly recommend!!!!!

Response from business owner

Kimberly, thank you so much for your review and kind words!

via Google
Salvatore Lanuto
Salvatore Lanuto

Friendly, knowledgeable, and attentive are words I’d use to describe how they service their customers.

Response from business owner

That means the world to us. Thank you so much, Salvatore!

via Google
Joseph Morrissey
Joseph Morrissey

We have been using South Shore Pool Supply for pool supplies as well as closing, openings and maintenance for many years. Everyone there is professional and easy to work with. Having them nearby makes it much easier to keep our pool in …

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Response from business owner

Thank you so much for your review, Joseph! We really appreciate you taking the time to leave us a note.

via Google
Brett Browchuk
Brett Browchuk

Great customer service. They are there when you need them. Very impressed.

Response from business owner

Thank you, Brett! We appreciate you.

via Google
Lisa Scanlon
Lisa Scanlon

South Shore Pool Supply installed our new Pool cover. They did a great job and were a pleasure to work with.

Response from business owner

Lisa, the pleasure was ours. Thank you!

via Google
Alan Brown
Alan Brown

If you own a pool or spa on the south shore you should be working with this group. The team is knowledgeable helpful super friendly and in every instance I worked with them – they go the extra mile to provide answers and solutions

Response from business owner

Alan, thank you very much for taking the time to leave such a nice testimonial. We greatly appreciate you choosing SSPS!

via Google
Bettyann O'Connor
Bettyann O'Connor

The service is incredible and staff is friendly and very knowledgable. They always go above and beyond to help you and answer your questions.

Response from business owner

Thank you so much, Bettyann! It is our pleasure to help!

via Google
tom
tom

Very knowledgeable and helpful. Thank you

Response from business owner

Thank you, Tom! Glad we could help!

via Google
Mike Peltier
Mike Peltier

Great experience. Briana was very helpful and friendly.

Response from business owner

Mike, thank you for your kind words. We will definitely share your feedback!

via Google
Matthew Stephansky
Matthew Stephansky

Top notch and timely service. We opened our pool seamlessly with their professional service.

Response from business owner

Matthew, thank you for taking the time to write us such a great review. We appreciate it and are glad you were happy with your service.

via Google
Richard Bell
Richard Bell

Courteous, prompt, knowledgeable for a reasonable price.

Response from business owner

Richard, thank you so much for taking the time to leave us this great review! We appreciate it!

via Google
Joan Middleton
Joan Middleton

always excellent service

Response from business owner

Thanks so much, Joan!

via Google
Robert Thomas
Robert Thomas

John was a pleasure to work with – prompt, professional, and knowledgeable. I highly recommend South Shore Pool Supply.

Response from business owner

Thank you, Robert. We will definitely pass along your kind words to John!

via Google
Leonard Daniels
Leonard Daniels

Outstanding job differently would recommend South Shore Pool Supply to work on your pool or spa

Response from business owner

Thank you so much, Leonard!

via Google
Cliff Boyle
Cliff Boyle

I called South Shore for the first time and they were out the next day to take care of my leak.

Response from business owner

Cliff, thank you so much for taking the time to share your experience and writing us a review. We greatly appreciate it!

via Google
Justin Bartrug
Justin Bartrug

My management company work with South Shore Pool supply on a couple properties we care for. They are amazing! They show up when they are supposed to and do a great job with the maintenance of our pools. I work with Annie a lot, the …

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Response from business owner

Justin, thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our team and that Annie has been such a helpful and attentive partner. We truly value your trust in us to care for your properties and look forward to continuing to work with you!

via Google
Tom Golden
Tom Golden

Great customer service

Response from business owner

Thank you, Tom!

via Google
Richard DeFilippis
Richard DeFilippis

The two Jacks did a great job shutting down, cleaning and winterizing out hot tub. Seamless service from initial booking, scheduling, reminders to completion of service. Immediate follow up upon completion. Highly recommend this company.

Response from business owner

Richard, thank you so much for taking the time to leave us a review. We greatly appreciate your business and are thrilled you were happy with our services.

via Google
Frank DeGiacomo
Frank DeGiacomo

South shore pool supply always knowledgeable, professional and reliable

Response from business owner

Thank you so much for your kind review, Frank! We greatly appreciate it.

via Google
Patty Ambriano
Patty Ambriano

As always, South Shore Pool Supply provides THE BEST service for all your pool needs! Excellent, knowledgeable staff and always prompt service!

Response from business owner

Thank you Patty! We appreciate customers like you who come back year after year.

via Google
Dan Noonon
Dan Noonon

Very professional, friendly, clean, fast and reasonable price

Response from business owner

Dan, thank you so much for taking the time to leave us such a great review!

via Google
Meaghan Chapman
Meaghan Chapman

Very helpful with pool testing and supplies. timely response.

Response from business owner

Thank you, Meaghan! We greatly appreciate you taking the time to leave us a review.

via Google
Kevin Hartwell
Kevin Hartwell

Keith provided excellent service, support and advice. I highly recommend contacting him!

Kevin – Scituate

Response from business owner

Thank you so much, Kevin! We are always happy to help!

via Google
James Heffernan
James Heffernan

We have had a terrific experience with South Shore Pool Supply in replacing a full suite of equipment – pump, filter and heater – for a 27K gallon gunite pool that is now over 35 years old that came with the house we bought in 1997. We had …

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Response from business owner

James, thank you so much for sharing your positive experience! We are so happy we could help and that you were so pleased with our services.

via Google
Elizabeth Burnham
Elizabeth Burnham

South Shore Pool is fantastic! They are professional, experienced, and responsive. I am very pleased with their high quality of service.

Response from business owner

Elizabeth, thank you so much for your kind words and positive review. We greatly appreciate it!

via Google
Timothy Bruce
Timothy Bruce

Nothing but a positive experience. Excellent communication, on time and very knowledgeable. Thanks for your help!

Response from business owner

Timothy, thank you so much for taking the time to leave such a kind review! We’re always happy to help.

via Google
Shannon Stiles
Shannon Stiles

Great experience all around. Organized and helpful phone consultation. Transparent pricing and invoicing. Quick availability and knowledgeable and friendly person on site. We have struggled to get pool help for a long time. Love these folks…

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Response from business owner

Thank you so much for your kind words, Shannon! We love nothing more than to hear our customers are happy with our service.

via Google
Fran Doyle
Fran Doyle

I had difficulty getting someone to come out and just look at my pool heater problem. South Shore Pool Supply was the first to call back and come out. Great job got the parts, the family is happy! Thank You

Response from business owner

Fran, thank you so much for your kind note and review! We really appreciate it.

via Google
Linda Francis
Linda Francis

Excellent service – my pool was cleaner than I could ever have imagined! Winter care was awesome and my pool was swimmable within 48 hours of opening!

Response from business owner

Linda, thank you so much! We are thrilled you are so happy with our services. Happy swimming!

via Google
Joe Ardagna
Joe Ardagna

Nick from SSP and his partner arrived for the scheduled pool opening date and on time. As this was my first experience with SSP, Nick spent several minutes with me going over the system and the equipment locations. The next time we spoke …

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Response from business owner

Joe, it was our pleasure to help you with your pool opening and we will definitely pass your feedback along to Nick. Thanks for sharing and enjoy pool season!

via Google
Jan Cormier
Jan Cormier

So. Shore Pool Supply is the best pool company I have ever used. They are quick to respond to questions and concerns and they strive to keep their customers happy. I highly recommend this company.

Response from business owner

Jan, thank you so much for your kind words! Our customers and employees are the most important part of our business, so we are thrilled to hear you are so pleased working with us!

via Google
Elaine Law
Elaine Law

As always South Sore Pool Supply is amazing! Service team are professional and get the job done right. Carol is great to work with! Retail pricing is reasonable and staff is knowledgeable. Thank you SSPS team!

Response from business owner

Elaine, thank you so much for taking the time to leave us such a wonderful review! We really appreciate it and you!

via Google
Frank Holden
Frank Holden

The commissioning of the 24 year old Jacuzzi Hot Tub went very smoothly. Issues related to thermostats were quickly resolved and the tub was brought up to speed with all leaks sealed. Very knowledgeable staff and experiences.

Response from business owner

Frank, thank you so much for taking the time to leave us such a great review! We are thrilled we were able to help with your Hot Tub.

via Google
Steven Feye
Steven Feye

Locally owned and managed.

Response from business owner

Thank you Steven! We appreciate our loyal customers.

via Google
nicole toland
nicole toland

We recently moved into a new house and needed a deep clean and someone to show us how it. They were very helping and incredibly knowledgeable. They are super easy to communicate, they actually pick up the phone or text you back right away, …

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Response from business owner

Thank you so much, Nicole! We really appreciate your kind words and review.

via Google
Elaine Law
Elaine Law

If you are looking for a honest and professional pool company. This is it. Everyone there are friendly and knowledgeable. Especially RJ who helped us so much ever since we step foot to their store. Carol and Chuck were so helpful too. They …

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Response from business owner

Thank you so much, Elaine! We are definitely lucky to have such wonderful and passionate employees. Thank you for sharing your experience with us and recommending SSPS!

via Google
Allison West
Allison West

Great service all year long!!

Response from business owner

Thank you, Allison!!

via Google
Ken Bohlin
Ken Bohlin

SSPS is the best! Nick and his team always do a great job.

Response from business owner

Ken, thank you so much for your kind words and review!

via Google
ed rose
ed rose

Great people. Best pool company on South shore.

Response from business owner

Thank you, Ed! We greatly appreciate you!

via Google
Lisa Macleod
Lisa Macleod

Tracy and her team get the job done !

Response from business owner

Thanks so much, Lisa!

via Google
BK Boston
BK Boston

Your crew was Awesome as usual. Thank you for everyone's efforts at SSPS for truly providing "Hassle Free" pool care!

Response from business owner

BK Boston, thank you so much! That means the world to us!

via Google
Dan Noonan
Dan Noonan

Great people,great service

Response from business owner

Thanks so much, Dan!

via Google
Jennifer Alba
Jennifer Alba

Wonderful group of professionals. Would definitely recommend these folks for all of your pool needs!

Response from business owner

Jennifer, we appreciate that greatly. Thank you for taking the time to leave us such a kind note.

via Google
D G
D G

Service techs are great but don’t get invoices, just charges on credit card!

Response from business owner

Thank you for your feedback, DG. We appreciate it.

via Google
Joseph O'Brien
Joseph O'Brien

Incredibly helpful team at South Shore Pool. Responsive, diligent, great customer service

Response from business owner

Thank you for your review, Joseph! We greatly appreciate it and your business.

via Google
Anita Sabatino
Anita Sabatino

I just bought a house in Hingham and had pool issues that needed to be fixed – South Shore Pool Supply came to my house that day and fixed the problem – outstanding customer service!!

Many thanks to everyone!

Anita

Response from business owner

Many thanks to you, Anita! We appreciate your business and for taking the time to leave us such a wonderful review.

via Google
Virginia Ayers
Virginia Ayers

The staff has been so responsive, even during their busy season. Very grateful.

Response from business owner

Thanks Virginia ~ We are so lucky to have a great staff this year....SSPS

via Google
Carol O
Carol O

Good morning! I just wanted to thank you so much for fixing the problem with my pool heater.. it’s so refreshing to deal with wonderful customer service😊. I’m thinking of using your company next year for opening/closing and weekly …

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Kristy Ladieu
Kristy Ladieu

The staff is friendly and consistently does a great job maintaining our pool!

Response from business owner

Thank you so much, Kristy! We are so happy to hear!

via Google
Kevin Rodgers
Kevin Rodgers

Tech was very knowledgeable, professional and personable. Did a great job!

Response from business owner

That's fantastic, thanks Kevin!

via Google
Carol Kinnally
Carol Kinnally

Pool was opened on scheduled date. Nicholas and Jackson were professional and detail oriented. I have one plug that is left in because of a leak and they were familiar with this without being reminded. They put the cover back in the shed…

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Response from business owner

Hi Carol, thank you so much for your review! We are always happy to hear that our staff exceeded expectations.

via Google
Mary Beiche
Mary Beiche

Wish the could tuck in the liner

Response from business owner

Thank you for your review and feedback, Mary,

via Google
Margaret Stack
Margaret Stack

Great Partial Opening. Crew was thorough and helpful.

Response from business owner

Thanks so much, Margaret!

via Google
James Trevaskis
James Trevaskis

It has been great working with SSPS and especially RJ on getting up to speed with maintaining our pool in our first summer in Scituate. Very knowledgeable and competent staff! Only wish for improvement would be faster turnaround on one-off …

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Response from business owner

James, RJ and our crew are the best, thank you so much for passing along your feedback on the turnaround.

via Google
Deb Larson
Deb Larson

Great service.

Response from business owner

Thank you, Deb!

via Google
Diane Farrington
Diane Farrington

It is as simple as the pool was full of leaves and stone dust and now it is not. They did a fantastic job and I was able to then get the pool covered for winter!

Response from business owner

Thank you so much, Diane! Happy to help!

via Google
Brian Leonard
Brian Leonard

Great People! Good service.

Response from business owner

Thank you, Brian!

via Google
john galvin
john galvin

On time, pleasant and helpful

Response from business owner

Thanks so much, John!

via Google
Lori Franssen
Lori Franssen

Excellent service!

Response from business owner

Lori, thanks so much for taking the time to rate us!

via Google
Francois-Laurent Nivaud
Francois-Laurent Nivaud

Quality Service and Staff friendliness & knowledge make it very easy to do business.

Efficient, Responsive, Attentive... very pleased.... fln

Response from business owner

Francois, thank you so much for this awesome review! We greatly appreciate your feedback and business!

via Google
Richard Bryan
Richard Bryan

Thank you SS Pools for my new cover.

Your install crew was extremely competent,neat and friendly. I highly recommend SS Pools.

Response from business owner

Thanks so much Richard....we appreciate the message !!!

via Google
Arthur Brown
Arthur Brown

Great company and staff. They are responsive, knowledgeable and prompt. Highly recommend.

Response from business owner

Arthur, we appreciate you, thanks so much!

via Google
Jenny Sprague
Jenny Sprague

The technician who showed up to troubleshoot our spa was on time courteous and knowledgeable. I would definitely recommend South shore pool to anyone who needs help with their pool or spa. Knowledgeable staff and they kept in touch with us …

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Response from business owner

Thank you so much for your review, Jenny. We really appreciate hearing your feedback! Thank you for being a valued customer.

via Google
Priscilla McMahon
Priscilla McMahon

It has been a great experience working with South Shore Pool Supply. I have a Hot-tub that has been closed for two years. However, I needed it to be opened and useable within two weeks time. They were great with meeting the challenge of …

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Response from business owner

Priscilla, thank you so much for sharing your experience. We are happy we were able to help and appreciate your review and business!

via Google
Shaun Vitello
Shaun Vitello

Tracy and Jay at South shore pool supply quite simply provide the best service and communication of any business I’ve ever worked with. As a business owner myself I appreciate good communication and excellent service. If you own a pool on …

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Response from business owner

Shaun, thank you so much for your kind words. We know customer service goes a long way and nothing makes us happier than happy customers. Thank you!

via Google
Kathy Rezendes
Kathy Rezendes

Great service. Pool has never looked better. Thank you for the excellent service all season and the staff at SS pool.

Response from business owner

Thank you for trusting us with your pool care, Kathy! Also, thank you for taking the time to leave us a review!

via Google
Timothy Fox
Timothy Fox

Needed new motor and pump for in ground jacuzzi.Tech had to come back twice but did great job and stuck with the original estimate. Even shocked the water and left some shock to follow up with.They are busy but worth the wait

Response from business owner

Timothy, thank you so much for your review and sharing your experience with us. We appreciate you!

via Google
Janene Burke
Janene Burke

Always extremely attentive! Highly recommend South Shore Pool Supply!!

Response from business owner

Thank you, Janene! We really appreciate the review.

via Google
Shane Mcnamara
Shane Mcnamara

The employees here are unbelievably friendly and helpful. Businesses like this don't exist anymore With this amount of class.

Response from business owner

Hi Shane ~ Thanks so much for your review...we are extremely lucky to have the staff we have and it is so nice you took the time to let us know...SSPS

via Google
Jeff Colten
Jeff Colten

SSPS was very helpful in getting us a quick pool opening under unusual circumstances. Thanks so much!

Response from business owner

Hi Jeff~ Thanks for your comment...we were happy to help !!!....SSPS

via Google
Mathew Dorsey
Mathew Dorsey

Everybody at south shore pool supply has been super helpful. As a new pool owner they have been helping me get up to speed on everything needed to get my pool up and running. Thank You!

Response from business owner

Mathew, thank you so much for taking the time to write us a review. We greatly appreciate it and are so happy to be working with you.

via Google
brendhan west
brendhan west

Tracie and her team have been awesome the past 3 years opening closing and all visits in between. Awesome work thank you!!

Response from business owner

Brendhan, thank you for being a loyal customer over the years. We appreciate you!

via Google
Robin Walat
Robin Walat

They are great! Very happy customers!

Response from business owner

Thank you so much, Robin!

via Facebook
Lauren Concannon
Lauren Concannon

South Shore Pool Supply has taken care of our pool now for many years and we have been very happy with their service. I am happy to recommend them to others.

Response from business owner

Thank you so much for the review and referrals, Lauren! We greatly appreciate it and your business.

via Facebook
JJ Barclay
JJ Barclay

Crew was great!

SSPS always the best!

Response from business owner

JJ, we really appreciate your review! We are thrilled Matt was able to help you with your pool pump and you were happy with your service. Thank you for being our customer!

via Google
Carol Churchill
Carol Churchill

I’ve been visiting SSPS’s retail store for a few years, having my pool water tested weekly and buying chemicals. The staff, particularly Chuck, has always been knowledgeable and helpful. I decided to have them open the pool for me this year…

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Response from business owner

Hi Carol ~ Thanks so much for your kind words...we are very lucky especially in this day and age to have GREAT staff who pass on GREAT service...Thanks Again...SSPS

via Google
Christopher Lux
Christopher Lux

Fantastic staff, knowledgeable, friendly and hard working. Nowhere better.

Response from business owner

Thank you so much, Christopher! We appreciate you greatly!

via Google
Kathryn Johnson
Kathryn Johnson

Thanks, South Shore Pool Supply, for several years of excellent Hassle Free total care. We appreciate your consistent and courteous attention to our particular needs. Your winter care program also gives us peace of mind.

I highly …

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Response from business owner

Thank you Kathryn! We appreciate your business.

via Google
Sconset S
Sconset S

Worked together with you for Arbor Mgmt ... daily readings on water quality & chem treatment.. thank you for a good pool season..

Anonymous
Anonymous

Thank you so much got your help with restarting our pool today. You all are the best!

Kristen Bettencourt
Kristen Bettencourt

South Shore Pool Supply has provided us with excellent service in maintaining our pool over the years. The hassle free program allows us to enjoy our pool all summer without any of the worry or stress. They have been wonderful to work with…

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Response from business owner

Thank you so much for your review, Kristen!

via Google
Caroline Emcarz
Caroline Emcarz

Hands down, best place on the south shore for pool parts! Staff extremely knowledgeable and can get hold most parts needed for pools. Very reasonable prices too!

Response from business owner

Caroline, thank you so much for your review. We are so happy we could help!

via Google
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